Channels
Official WhatsApp Business API messaging at marketing scale.
WhatsApp is the highest-engagement channel on the planet — 90%+ open rates, 60%+ click-throughs. BorakDesk is an official WhatsApp Business API partner, so your messages clear Meta's 24-hour template approval, your numbers stay verified, and your audience trusts the green check.
90%+
avg open rate on WhatsApp marketing templates
60%
click-through on interactive button messages
<24hr
avg template approval time
What you get
Every whatsapp capability you'd expect — and several you wouldn't.
Official WhatsApp Business API
Verified business numbers, green-check verification, template-message approval workflow built in.
Template message library
Pre-approved templates for transactional, marketing, and utility categories. Custom templates with one-click submission.
Conversation pricing optimization
BorakDesk routes between conversation categories to minimize per-conversation cost.
Interactive list + reply buttons
Rich interactive messages — quick replies, list pickers, CTA buttons — natively supported.
Multi-agent shared inbox
Your support team handles WhatsApp like email: assign, snooze, escalate, with full conversation history.
Bot + human handoff
AI agents handle FAQs, hand off to humans on intent change. Conversations never get dropped.
BorakDesk vs the alternative
How WhatsApp is different on BorakDesk.
BorakDesk
Official BSP partnership with marketing-template approval, not workarounds
The alternative
Personal WhatsApp accounts and broken automation
FAQ
Common questions about WhatsApp.
Do I need WhatsApp Business?
No — BorakDesk is an official BSP (Business Solution Provider). You connect through us, we handle the Meta verification, you get a verified business number.
What's the difference between marketing and utility messages?
Meta categorizes templates by intent. Utility (order confirmations, etc.) is cheaper per message. Marketing (promotions) is pricier but high-converting. BorakDesk optimizes routing automatically.
Can I use my existing business number?
Yes — if it's not already on personal WhatsApp. BorakDesk handles the migration during onboarding.
See WhatsApp in action.
14-day free trial. No credit card. Solution engineer walks you through it.